FAQ

Our products are made out of FSC-certified paper and are produced sustainably.

Our cover materials of the hardcover notebooks also meet the following standards: EU Reach, RoHS, CPSIA, EN71 Teil 3, TSCA, ISQ 8124 Teil 3, ASTM F963 and Prop. 65.  We use latex-saturated paper with a protective colour coating on water base.

Not all products are available with all ruling options. The ruling options available are specified on the individual product pages.

The number of pages depends on the product and is specified on the individual product details pages.

Depending on the product and format, the thickness of our paper ranges from 80 to 100 g/m² for notebooks and 150 g/m² for sketchbooks.

Yes, our paper is acid-free.

• Weekly Planner & Notebook (Master, Medium, Pocket, Softcover Medium, Softcover Paperback, Softcover Pocket)

• Weekly Planner (Master, Medium, Pocket, Mini, Softcover Medium, Softcover Pocket)
  

• Daily Planner (Master, Medium, Pocket)
  

• Monthly Planner with Notebook (Softcover Composition (B5), Softcover Paperback (B6+))

• Week Planner (Master, Medium, Pocket)

• 18-Month Academic Week Planner (1 July 2020 to 31 December 2021) (Master, Medium, Pocket)

• The Pen Loop is a self-adhesive pen holder made of elastic.

• An adhesive pad is provided at the back of the Pen Loop. When you remove the protective film over the pad, you can simply affix the Pen Loop to the back cover of your notebook or planner.

• The Pen Loop is suitable for both thin pencils and thick fountain pens.
  

• LEUCHTTURM1917 can be purchased from our online shop.

• At retailers

• If you order in a retail outlet, the retailer will order your notebook directly from the embossing department at LEUCHTTURM1917. When ready, the notebook will be sent to the retail outlet and you can pick it up from there.

• You can also order an embossed notebook online from our website – every individual product page offers a “Personalise” option.
  

Individual name embossing costs $ 9.95.

The LEUCHTTURM1917 brand, which incorporates high-quality stationery and writing instruments, is owned by LEUCHTTURM Gruppe GmbH & Co. KG. LEUCHTTURM Gruppe is a family-run company steeped in tradition.

“Leuchtturm”, which is German for “lighthouse” comes from Leuchtturm Gruppe GmbH & Co. KG.

• The name reflects the fact that the LEUCHTTURM Gruppe is a traditional, family-run company upholding Hanseatic values in northern Germany.

• “1917” is the year in which the company was established.
  

The company was originally founded on 8 May 1917.

The LEUCHTTURM Gruppe has its company headquarters in Geesthacht (in Schleswig-Holstein, Germany).

We currently employ a staff of around 500 people at five sites worldwide (Germany, USA, Canada, Sweden and China). Over 300 of these are based at our headquarters in Geesthacht, Germany.

The brand is available in over 80 countries, including: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Czechia, Denmark, England, Estonia, Finland, France, Greece, Hungary, Indonesia, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, USA.

We seek to create products that we can stand by and would be happy to use ourselves.

LEUCHTTURM1917 is a lifestyle brand of the LEUCHTTURM Gruppe. At the heart of our product portfolio are notebooks and planners in a wide range of different colours and styles.

Confirmation emails are sent to the email address used after validation of your payment. If you have not yet received it, please check first your spam folder in your inbox. Otherwise, it is also possible that your email address is not spelled correctly.

For most of our orders, you will receive a tracking number by email within 1 to 5 working days after sending it. If you have not yet received it, please check your spam folder in your inbox. If your order contains a pre-order product that is not yet available, you will not receive a tracking number until all the products in your order are available.

Go to your Shopping basket (upper right corner of your screen). Click on “Enter your promotional code”. Enter your promotional code. Click on “Apply”.

Coupon codes and promotions cannot be combined with other offers.

We offer a flat-rate shipping fee of 4.95$.

To request a return, please contact customer service by email (info@lighthousecanada.ca) or by phone (514 954-3617 or 1 800-363-7082, extension 102).